ISO 20000 - ITSM
What is ISO 20000 ITSM – IT Service Management
ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers.
ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC).
ISO/IEC 20000 consists of two parts:
ISO/IEC 20000-1:2005 is the formal Specification and defines the requirements for an organisation to deliver managed services of an acceptable quality for its customers.
The scope includes:
Requirements for a management system;
Planning and implementing service management;
Planning and implementing new or changed services;
Service delivery process;
Control processes; and
ISO/IEC 20000-2:2005 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The code of Practice will be of particular use to organisations preparing to be audited against ISO/IEC 20000 or planning service improvements.
Benefits of ISO / IEC 20000 certification
Implementation of ISO 20000 brings with it many benefits and advantages. These will of course differ from organization to organization. However, the following list is a pretty good representation of the common results:
Alignment of information technology services and business strategy.
Creation of a formal framework for current service improvement projects
Provides a benchmark type comparison with best practices
Creates competitive advantage via the promotion of consistent and cost-effective services.
By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture.
Supports 'interchanging' of service providers and staff by virtue of the creation of inter-enterprise operational processes.
Reduction of risk and thus cost in terms of external service receipt
Through the creation of a standard consistent approach, aids major organizational changes.
Enhanced reputation and perception
Fundamental shift to pro-active rather than re-active processes
mproved relationship between different departments via better defninition and more clarity in terms of responsibility and goals.
Creation of a stable framework for both resource training and service management automation.
What we offer in the field of ISO 20000 standard implementation and certification
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We provide unmatched expertise and technical competence to ensure that your ISO 20000 ITSM certification project adds value to your organization.
Contact us now, to get your organization ISO 20000 certified in the most effective and efficient manner while realizing the true benefits of the certification using our specialized ISMS implementation methodology that is less time consuming, fast, easy to understand and implement, result oriented, time bound and cost effective. Get ISO / IEC 20000 certified now with us….